Playojo Privacy Policy
Signing up at any online casino means handing over personal details, so it’s worth knowing exactly what happens to them. This page breaks down, in plain English, what data Playojo collects, why the operator needs it, how it’s protected, and what rights you hold as a UK player.
What information does Playojo collect?
Playojo collects two broad categories of data: the personal details you hand over when registering and verifying your account, and the technical usage data gathered automatically as you browse and play. Both are standard practice for a UK Gambling Commission-licensed operator under licence number 39326.
Personal data and account information
When you create an account with the operator, you’ll be asked for the usual registration details: full name, date of birth, home address, email address and phone number. Because SkillOnNet runs Playojo under a UK licence, the casino must also confirm you’re over 18 and that you are who you say you are.
That means Know Your Customer (KYC) checks. At some point — usually before your first withdrawal — you’ll need to supply photographic ID, such as a passport or driving licence, and potentially proof of address. This isn’t the casino being nosy; it’s a legal requirement tied to anti-money-laundering rules and age verification.
Payment data is also collected when you deposit. Whether you use Visa, Mastercard, PayPal, Trustly, Apple Pay or Instant Bank Transfer, the transaction details are processed and stored so the operator can reconcile payments and handle withdrawals back to cards, Skrill, Neteller, paysafecard, ecoPayz or wire transfer.
Usage data and cookies
Like practically every site on the internet, Playojo logs how you use the platform. This covers your IP address, device type, browser, pages visited, games played and session length. If you play through the app on iOS or Android, similar diagnostic data is gathered there too.
Cookies do much of this work. Some are strictly necessary — they keep you logged in and remember your balance between pages. Others handle analytics and marketing preferences. You can manage or refuse non-essential cookies through the consent banner or your browser settings, though blocking essential cookies will break core account functions.
How does Playojo use your information?
The operator uses your data primarily to run your account, process payments, meet its UK Gambling Commission obligations and, with your consent, send you marketing. Nothing here is unusual for a licensed UK casino, and the legal bases are contract performance, legal obligation and consent.
Service provision and account management
The core use of your data is simply making the casino work for you. That includes:
- Creating and maintaining your account, including login security
- Processing deposits from the £10 minimum and paying out withdrawals up to £5,000 per transaction
- Verifying your identity and age with photographic ID
- Running responsible gambling checks, such as monitoring play patterns for signs of harm
- Providing customer support via live chat and email at support@playojo.com
- Crediting rewards, including the OJOplus scheme that returns a percentage of every bet as cash
Some of this processing is legally mandated. A UKGC licensee must keep records, report suspicious activity and enforce self-exclusion schemes, so certain data can’t be deleted on request while those obligations apply.
Marketing and communications
With your consent, Playojo will contact you about offers — things like the welcome deal of 50 No Wager Free Spins plus 30 Extra Spins on a £10 first deposit, or the daily “Kicker” promotions. These messages arrive by email, SMS or on-site notifications depending on the preferences you tick at sign-up.
Consent here is genuinely optional. You can change your marketing preferences in your account settings at any time, and every marketing email includes an unsubscribe link. Service messages — password resets, withdrawal confirmations, changes to the Playojo terms and conditions — will still arrive regardless, because they’re necessary to run your account.
Does Playojo share your data, and is it secure?
Playojo shares data with a limited set of third parties — payment processors, game providers, identity verification services and regulators — and protects everything in transit with encryption. The operator does not sell your personal data to advertisers.
Third-party sharing and processors
A few categories of partner need access to your data for the site to function:
- Payment providers — Visa, Mastercard, PayPal, Trustly, Apple Pay, Skrill, Neteller, paysafecard, ecoPayz and wire transfer services all process transaction data under their own privacy terms
- Game studios — when you launch a title from Yggdrasil, Pragmatic Play, Play’n GO, Red Tiger, NetEnt, Evolution, Microgaming, Playtech, Hacksaw, Spribe or the other listed providers, basic session data is shared so the game runs and bets settle correctly
- Verification services — specialist firms check your photographic ID and address documents
- Regulators and authorities — the UK Gambling Commission and, where required, law enforcement can request records by law
Each processor is bound by contract to handle your data only for the agreed purpose and to keep it secure.
Security measures and encryption
All traffic between your device and Playojo’s servers is protected with SSL/TLS encryption — the same standard used by online banking. Card details are handled by PCI-DSS-compliant payment processors, so the casino itself never stores your full card number in plain form.
On your side, the usual common sense applies: use a unique password, don’t share your login, and log out on shared devices. The operator also monitors accounts for unusual activity and may freeze an account pending verification if something looks off — mildly annoying when it happens, but it’s there to protect your balance.
What rights do you have over your data?
Under UK GDPR, you hold the full set of data rights: access, correction, deletion, restriction, portability and objection. Playojo must respond to requests within the statutory timeframe, and exercising these rights is free of charge.
Access, correction, and deletion rights
You can ask for a copy of everything the operator holds about you — a subject access request — by emailing support@playojo.com. If any detail on your account is wrong (a misspelled name, an old address), you can correct most of it directly in your account settings or by contacting support.
Deletion is more nuanced. You can request erasure of your account, and the operator will close it and remove data it no longer needs. However, licensing and anti-money-laundering rules require certain records — transactions, identity checks — to be retained for a legally defined period even after closure. Anything not covered by those obligations gets deleted.
Opt-out and consent withdrawal
Any consent you’ve given can be withdrawn at any time, without affecting what happened before you withdrew it. Practically, that means:
- Switching off marketing emails and SMS in your account preferences
- Adjusting cookie consent through the banner or your browser
- Objecting to profiling used for personalised offers
- Setting limits, taking a time-out or self-excluding via the tools covered on our Playojo responsible gambling
If you’re unhappy with how your data has been handled, you can complain to the operator first and, if unresolved, escalate to the UK Information Commissioner’s Office (ICO).
Frequently asked questions about Playojo
Is Playojo legal in United Kingdom?
Yes. Playojo is licensed by the UK Gambling Commission under account number 39326 and operated by SkillOnNet, which has run the site since 2017. That licence obliges the operator to follow strict rules on player protection, fair games and data handling, so UK players are fully covered.
How do I create a Playojo account?
Registration takes a couple of minutes: enter your name, date of birth, address, email and phone number, then set a password and your marketing preferences. You must be 18 or over. Before withdrawing, you’ll be asked to verify your identity with photographic ID such as a passport or driving licence.
What payment methods does Playojo support in United Kingdom?
Deposits start at £10 via Visa, Mastercard, PayPal, Trustly, Apple Pay and Instant Bank Transfer, all fee-free and instant. Withdrawals go back to cards, Skrill, Neteller, paysafecard, ecoPayz or wire transfer, with no set minimum and a £5,000 maximum per transaction. Wire transfers cost £10 unless the amount exceeds £500.
How do I claim the Playojo welcome bonus?
Deposit £10 as a first-time player and you’ll receive 50 No Wager Free Spins on Book of Dead, with no bonus code needed. After depositing, visit the Kicker section to claim your 30 Extra Spins. Winnings from the free spins carry no wagering requirements. 18+, BeGambleAware.org, T&Cs apply.
Now that you know exactly how your data is handled, you’re in a good position to decide whether the reviewed casino suits you. If it does, the link below takes you straight there.